Social networking websites have introduced the world to a unique new social experience. It’s one which transgresses any geographical boundaries as well as, any religious dogmas, any gender biases as well as any age differences between people.
These social media websites have become an important part of many peoples every daily live, and largely define what people are.
In this modern age that’s ruled by modern technology, staying away from any virtual socializing is not usually an option for people who want to discover some new horizons, no matter if it’s for business or pleasure.
Thousands, if not millions of business utilize social media networking platforms, and especially Facebook in particular, to reach out to various different kinds of people.
Social websites have significantly changed businesses traditional customer and service provider relationships, doing this by bringing an instant dissatisfaction under notice.
Negative complaints and comments found on Facebook can have some serious repercussions for a person’s or a company’s image.
If these negative complaints and comments are not handled with some tact, the matter could escalate, scarring an individual’s or company’s goodwill.
If you’re one of those that is trying to understand how best to deal with some virtual inappropriateness, here’s some ways that you can do that.
Handling Negative Comments
☛ Don’t Delete Negative Comments
Deleting any comments or other data on the Internet is usually not possible, as it will leave some trace one place or another other. Also, deleting any particular comments on Facebook would not really achieve your intended purpose.
Deleting any comments will also mean that you or your business is guilty of something, and you are too ashamed that you will not want other people to see the comment or complaint.
Plus, the other down side of deleting a comment can also be provoking the person who left the complaint or comment and lead them to continue saying something more about their complaint or comment, until the persons point has been proven.
If the comments that are left sway on the possible lines of perhaps racism, obscenity, some derogatory language, or perhaps a pornographic matter, then you should definitely block that Facebook user.
☛ Reply Quickly and Positively
Time can be a very important factor when you are trying to deal with any negative comments on Facebook‘s website. Replying quickly will satisfy the person who commented to some level. Also, any negative response might go viral on Facebook and the Internet like a wildfire.
Try to avoid being answerable to millions of people, by replying to just one person or a certain group of people quickly. Never leave any negative comments unattended for any longer than 12 hours. If you keep it unanswered for days at a time it can make the person who left the comment desperate for some answers, thus making that particular person comment more than just once.
☛ Do Not Go and React Aggressively
While you’re attempting to reply to the comment quickly, make sure to keep cool and calm. Take a minute, collect your thoughts, and try to find the correct words before you leave any comment. Crosscheck the comment that was left before it happens to go live on Facebook, with all of your colleagues and peers.
You must provide extremely little chance to carry on that particular argument with any replies. If you make a rude defense from your viewpoint that can make the friends and followers of the commenter join in on the comment, attracting some very unnecessary attention towards whatever the matter happens to be, and more than it deserves.
☛ Try to Take That Conversation Offline
A wise thing that you can do is take that entire conversation away from your Facebook page and to the commentator’s e-mail inbox. Send them a e-mail instead of replying to their complaint on you Facebook page.
However, you’ll want to make sure and inform that person who made that particular comment that you have sent them an e-mail, which they can check and read.
You might also seek out another method of directly communicating for this scenario. As an example, you can provide your company manager’s phone number, who might be better at explaining exactly what went wrong. Try to Invite that customer over to your business if possible to help sort out the matter at hand, or send a spokesperson to the commenter to apologize in person to the commenter.
Avoid any peacemaking deals like additional discount, giving free gift vouchers or certificates or goodies, because it might encourage some other Facebook followers to use this method also.
☛ Always Be Alert
Facebook can provide an intelligent and convenient option for you to find out every single time that a person posts something on your Facebook page.
This way, every single time that you get a comment, you’ll be notified via Facebook mail, in the Facebook collective notification location, and if your Facebook account has been linked to your phone number, then you will be notified on your telephone also.
The Facebook mail option can also give you an extra advantage of documenting a persons negative comments for any future reference needs.
☛ Block Any Troublemakers
You can also install filters on Facebook that will block out particular people who are just going to create nuisances. These types of filters can give you an option of choosing particular words, which will automatically get blocked and hidden.
Managing a Facebook page usually requires some dedication and due diligence. The Facebook page administrator will have to be on his or her toes to best answer every question a person has and to thank every compliment which your Facebook page receives.
A Facebook page can be your identity, because reaching out physically won’t be possible always. Thus, protecting your Facebook page is very important. But that will need to be done with the correct tone and tact.
If you have a question or comment on the article above the please feel free to leave us a reply below.